We are committed to 100% customer satisfaction and delivering high-quality products to our customers at OPALE. If, for any reason, you are dissatisfied with your purchase, you can return it to us for a full refund within 14 days, providing the goods are returned unworn and in their original packaging. Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty.
To return an unsuitable item or a faulty item, contact our customer service at Opalejewellerystore@gmail.com before sending your return back to us. Customer service will provide you with a return form and instructions how to return the item.
All items must be returned with a completed return form placed inside the parcel. We won't be able to process your refund without the return form. The return form is NOT the shipping label.
You can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer except for faulty items.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable. Pack your item(s) securely before shipping, we suggest that you send your item via an insured, traceable shipping method. OPALE does not take responsibility for loss or damage of items in transit. Once item is received at OPALE, we will e-mail within 5 working days of receipt. Please note that all returns are subject to inspection before a refund is processed.
If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.
As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund items that don't reach us safely.