You will be provided with an estimated delivery date. Please note that the estimate is not a guaranteed date of arrival; it is automatically calculated based on the expected time required to process your order, produce it, and deliver it to the address you provide.
Delivery time estimates are based on the locations of major cities. Please allow extra time if you live in a more remote area. OPALE does not take responsibility for delayed shipments offshore locations or remote regions where postal services occur only intermittently.
Any parcels returned due to invalid addresses may incur a charge, payable by the customer.
If your shipping address is outside the UK, it may be subject to customs. OPALE does not take responsibility for additional charges and will not refund taxes or duties incurred on the parcel.
If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straight away. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.
If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.
Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.