Returns Policy

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at OPALE. If, for any reason, you are dissatisfied with your purchase, you can return it to us for a full refund within 14 days, providing the goods are returned unworn and in their original packaging. Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty.

To return an unsuitable item or a faulty item, contact our customer service at Opalejewellerystore@gmail.com before sending your return back to us. Customer service will provide you with a return form and instructions how to return the item.

All items must be returned with a completed return form placed inside the parcel. We won't be able to process your refund without the return form. The return form is NOT the shipping label.

You can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer except for faulty items.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable. Pack your item(s) securely before shipping, we suggest that you send your item via an insured, traceable shipping method. OPALE does not take responsibility for loss or damage of items in transit. Once item is received at OPALE, we will e-mail within 5 working days of receipt. Please note that all returns are subject to inspection before a refund is processed.

If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.

As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund items that don't reach us safely.

Shipping Costs and Delivery Time

Standard delivery in the UK is provided free of charge. OPALE does not cover shipping costs for returns.

You will be provided with an estimated delivery date. Please note that the estimate is not a guaranteed date of arrival; it is automatically calculated based on the expected time required to process your order, produce it, and deliver it to the address you provide.

Delivery time estimates are based on the locations of major cities. Please allow extra time if you live in a more remote area. OPALE does not take responsibility for delayed shipments offshore locations or remote regions where postal services occur only intermittently.

Any parcels returned due to invalid addresses may incur a charge, payable by the customer.

International Delivery outside the UK

If your shipping address is outside the UK, it may be subject to customs. OPALE does not take responsibility for additional charges and will not refund taxes or duties incurred on the parcel.

Missing Parcel or Items

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straight away. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

Fashion jewelry can be a wonderful addition to your outfit and style, but it also requires proper care to ensure it lasts as long as possible. Here are some tips for caring for your fashion jewelry:

• Avoid direct contact with water: Water can damage the metal and other materials used in your jewelry, causing discoloration and rust. Therefore, it is best to remove your jewelry before swimming or showering.
• Keep away from chemicals: Perfumes, hairsprays, and other chemicals can tarnish and damage your jewelry. So, it's best to put on your jewelry after you've applied these products.
• Store carefully: When you're not wearing your jewelry, store it in a cool, dry place, away from direct sunlight. You can keep them in a jewelry box or a soft pouch to protect them from scratches and other damage.
• Clean regularly: To keep your jewelry clean and shiny, wipe it down with a soft, dry cloth after each use. If you need to deep clean your jewelry, you can use a mild soap and warm water solution, but be sure to dry it thoroughly afterward.
• Be mindful of the materials: Some fashion jewelry may contain materials like beads, pearls, or stones that require special care. Follow the care instructions specific to each piece of jewelry to ensure you don't damage it.
• Handle with care: Be gentle when putting on and taking off your jewelry to avoid bending or breaking it. Also, avoid pulling or tugging at your jewelry, especially delicate pieces.

By following these care tips, you can keep your fashion jewelry looking its best for longer.